Dear Valued Families, Friends, Customers, Vendors and Colleagues:
As the impact of the COVID-19 has become a threat here at home, Superior Steel Supply wants to assure you that we are taking steps to keep continuity in our business practices during this ever-changing world event. First and foremost, we are focused on the safety and health of our families, friends, customers, vendors and colleagues.
We pay close attention to situations all over the world and will inform our customers, vendors and employees of any changes, delays or closings as we become aware of them.
These challenges can impact organizations of all sizes. We are taking the following steps to minimize the impact to our customers and to maximize our efforts that keep everyone safe.
BUSINESS RESILIENCY: We track the situation daily, even hourly, to ensure that we are using best practices in response to this outbreak to honor our commitments to our business partners.
CUSTOMER SUPPORT: Our employees can process orders and troubleshoot issues remotely.
CRITICAL FUNCTIONS: We have strategies in place to maintain critical functions. Our technology capabilities allow secure, remote access to support employees and to allow them to work safely and effectively from home. We continue to manage and monitor the stability of our network.
UPDATES: As we learn more about how this event affects our vendors and customers, we will communicate inventory issues and mitigate the possibility of shortages. We work diligently with you and ask for your patience in securing trucks as we see this as a potential bottleneck.
OUTLOOK: This is a fluid situation, and we monitor it closely. We believe that the steel distribution and steel consuming industries will be affected. However, we maintain a positive outlook due to the resilience and strength of our country and our industry. Steel mills and steel service centers have been categorized as an essential business.
As always, we thank you for your business and support.
Superior Steel Supply